Provision of eFulfilment and Customer Relationship Management (CRM) Services
Awarded to Three Ireland (Hutchison) Ltd_128666
National Transport Authority_1149(buyer)
- Published
- Published 27 May 2025
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Overview
Contracting authority
- National Transport Authority_1149Procuring entity
7 live opportunities · 45 awarded contracts
Dublin, Ireland
Authority website ↗
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What this covers
Provision of eFulfilment and Customer Relationship Management (CRM) Services
The Authority requires an integrated multichannel electronic communication and reporting system for contact with its target markets, including but not limited to Small Public Service Vehicle (“SPSV”) operators, other public transport operators, clamping operators, consumers and passengers. By way of example, the (largest) SPSV Licensing section comprises of the following three core areas: - 28,000 driver licence holders; - 21,000 vehicle licence holders; and - 150 dispatch operator licence holders. Contact with each licence holder shall be made by way of scheduled communications. For instance: - industry newsletters issued to all licence holders quarterly; - ad hoc general reminders as and when required by the Authority: and - ad hoc licence holder communications via SMS and/or email as and when required by the Authority. The expected term of the contract will be for an initial period of twelve months. The Contract may be renewed annually up to a maximum of three (3) years after the end of the initial period. The option to extend the Contract will be at the sole discretion of the Authority and will be dependent on services requirements and performance. The estimated value of the contract over the full duration including extensions is €80,000, however the Authority retains the right spend up to a maximum of €140,000.
€140,000Won by Three Ireland (Hutchison) Ltd_128666
Key details
- Country
- Ireland
- Status
- Awarded
- Category
- Services
- Estimated value
- €80,000
- Procedure
- Open
- Published
- 27 May 2025
Award outcome
- Awarded value
- €140,000
- Award date
- 27 March 2025
- Three Ireland (Hutchison) Ltd_128666
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
27 May 2025
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