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Open for bidsSpainServices€110,000

Kõnekeskuse teenuse ostmine Maksu- ja Tolliametile

Published
Published 18 June 2026
Deadline
Deadline: 29 July 2026 (5 days left)

Overview

The State Support Services Centre is procuring a comprehensive contact centre solution for the Tax and Customs Board for the period 14 August 2026 to 31 July 2029, to manage inbound and outbound calls, emails, and SMS notifications including mass messaging. The service operates on a topic-based queue system with agents distributed across Estonia working in shifts, handling up to 300,000 customers annually with peak concurrent volumes of approximately 1,500 calls, during operating hours Monday–Friday 9:00–16:30 and Thursday 9:00–15:30.

Key details

Country
Spain
Status
Open for bids
Category
Services
Estimated value
€110,000
Procedure
Open
Published
18 June 2026
Deadline
29 July 2026
Classification (CPV)
Call centre

Notice history

Every published notice in this contracting process, newest first.

  1. Contract Notice

    14 July 2026

  2. Contract Notice

    13 July 2026

  3. Contract Notice

    18 June 2026

Contracting authority

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