AwardedFranceServicesFramework agreement

Prestations d'accueil téléphonique pour le compte du Département des Hauts-de-Seine

Published: Published 2 March 2026
Deadline: Closed 1 April 2026

Overview

The Département des Hauts-de-Seine has awarded a contract to PHONE REGIE (value €653,329) for providing telephone reception services across the department's main reception platform and other services as needed. The services include first-level call handling, provision of general information from a documented knowledge base, call routing to competent departments, tracking of calls in a CRM system (Microsoft Dynamics), and consultation of business applications to verify user information and update records.

Key details

Country: France
Status: Awarded
Category: Services
Procedure: Open
Contract type: Framework agreement
Published: 2 March 2026
Deadline: Closed

Classification (CPV)

General personnel services for the governmentCall centreSupply services of personnel including temporary staff

Award outcome

Awarded value: €653,329
Award date: 20 July 2026
Contract period: 18 June 2026 → 28 May 2030

Winner

PHONE REGIE

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Notice history

Every published notice in this contracting process, newest first.

Contract Award Notice
23 July 2026
Contract Notice
2 March 2026

Contracting authority

Département des Hauts-de-SeineProcuring entity
Nanterre, France
eu: 65298
Authority website ↗

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