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AwardedBulgariaServicesUS$299,990

Grievance Redress Management (GRM) (AI based Voice BOT Feedback and Digital Iterative Beneficiary Monitoring (IBM) System (Scoping with Impact Evaluation))

Published
Published 28 June 2026

Overview

The Department of Agricultural Extension has awarded a contract for development of an AI-based voice bot grievance redress management system and digital iterative beneficiary monitoring platform, with scoping and impact evaluation components. The contract was awarded on 28 June 2026 for an estimated value of USD 299,990 and is now complete.

Key details

Country
Bulgaria
Status
Awarded
Category
Services
Estimated value
US$299,990
Procedure
Limited
Published
28 June 2026
Classification (CPV)
Office and computing machinery, equipment and supplies except furniture and software packagesRadio, television, communication, telecommunication and related equipmentSoftware package and information systems

Award outcome

Award date
28 June 2026

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    28 June 2026

Contracting authority

  • Department of Agricultural Extension

    Buyer

    Bulgaria

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Awarded: Grievance Redress Management (GRM) (AI based Voice BOT Feedback and Digital Iterative Beneficiary Monitoring (IBM) System (Scoping with Impact Evaluation)) — Skim