AwardedGermanyServicesFramework agreement€1
IT Service Point
- Published
- Published 5 December 2025
Overview
BEW Berliner Energie und Wärme GmbH has awarded a contract to DATAGROUP Business Solutions GmbH - Berlin for IT service point operations on 29 May 2026. The service involves on-site support delivery across nine BEW locations, encompassing user request intake via ticketing system and walk-in, initial assessment, prioritization, direct resolution or escalation, comprehensive documentation and knowledge base management, and standardized service delivery with defined availability and response time targets.
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Services
- Estimated value
- €1
- Procedure
- Limited
- Contract type
- Framework agreement
- SME suitable
- No
- Published
- 5 December 2025
Hardware disaster-recovery consultancy servicesComputer audit consultancy and hardware consultancy servicesComputer facilities management servicesComputer support services
Award outcome
- Awarded value
- €1
- Award date
- 29 May 2026
- Contract period
- 1 July 2026 → 30 June 2029
- DATAGROUP Business Solutions GmbH - Berlin
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
3 June 2026
Contract Notice
5 December 2025
Contracting authority
BEW Berliner Energie und Wärme GmbH
Procuring entityBerlin, Germany
Authority website ↗
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