AwardedCHEServices
3870 NUCLEO - Omnichannel-Lösung für das CVC
- Published
- Published 28 May 2025
- Deadline
- Closed 11 July 2025
Overview
Mit vorliegender Ausschreibung wird eine Software-as-a-Service (SaaS) Omnichannel Lösung beschafft. Diese ergänzt die bestehende CRM-Lösung mit einer zentrale Kundenkontaktkanal-Verwaltung bzw. einem einheitlichen Routing. Der angestrebte Customer Relationship Hub dient der Bearbeitung von Kundenanfragen im Bereich des öffentlichen Verkehrs. Es sollen mindestens 80 Nutzer auf dem neuen System berechtigt werden (inkl. Nutzungspauschalen etc.).
Key details
- Country
- CHE
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- Published
- 28 May 2025
- Deadline
- Closed
Customer Relation Management software packageIT services: consulting, software development, Internet and supportCustomer Relation Management software development servicesCustom software development servicesSoftware development services
Award outcome
- Awarded value
- CHF 676,416
- Award date
- 7 November 2025
- Contract period
- 1 January 2026 → 31 December 2028
- DE_Mobatime AG
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
10 November 2025
Contract Notice
9 July 2025
Contract Notice
19 June 2025
Contract Notice
4 June 2025
Contract Notice
28 May 2025
Contracting authority
Verkehrsbetriebe Zürich (VBZ)
Procuring entityZürich, CHE
Authority website ↗
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