AwardedSpainServices€7,093,856
Servicio de Atención al usuario/a Multicanal de EMASESA
- Published
- Published 31 October 2025
- Deadline
- Closed 1 December 2025
Overview
Prestación del servicio de Atención Multicanal de EMASESA que, con criterios de accesibilidad, universalidad y calidad, comprende los siguientes servicios: 1. Recepción de llamadas. 2. Emisión de llamadas, 3. Atención correos electrónicos, 4. Atención del canal WhatsApp, 5. Atención de Chatbot tanto a nivel comercial como de usabilidad que se insertarán en APP Mi EMASESA, Oficina Online de EMASESA y Web , 6. Atención de otros canales de atención que pudieran irrumpir durante la ejecución del contrato y 7. Gestión de Redes Sociales.
Key details
- Country
- Spain
- Status
- Awarded
- Category
- Services
- Estimated value
- €7,093,856
- Procedure
- Open
- Published
- 31 October 2025
- Deadline
- Closed
Customer-care servicesCall centre
Award outcome
- Awarded value
- €4,216,157
- Award date
- 27 February 2026
- Contract period
- — → 26 February 2029
- UTE 0667/2025 EMASESA SERVINFORM, S.A. - BETAN, S.A.
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
13 April 2026
Contract Notice
31 October 2025
Contracting authority
Consejería Delegada de la Empresa Metropolitana de Abastecimiento y Saneamiento de Aguas de Sevilla S.A. (EMASESA)
Procuring entitySevilla, Spain
ID_PLATAFORMA: 51021260145886
Authority website ↗
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