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AwardedGermanyServices

IT-Service Hotline und vor-Ort Studiodienst

Published
Published 4 July 2025

Overview

Ziel dieses Vergabeverfahrens war es, die komplette Auslagerung der IT-Service Hotline und vor-Ort Anwendersupport über verschiedene Rufnummern und Einsatzbereiche des ZDF hinweg an einen externen Dienstleister. Dieser betreibt das gesamte Leistungsspektrum „IT-Service Hotline und vor-Ort Studiodienst“ eigenverantwortlich als „Managed Service“ gegenüber dem Auftraggeber.

Key details

Country
Germany
Status
Awarded
Category
Services
Procedure
Limited
Published
4 July 2025
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Award date
27 June 2025
Winner
  • everience Germany GmbH

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    4 July 2025

Contracting authority

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Awarded: IT-Service Hotline und vor-Ort Studiodienst — won by everience Germany GmbH — Skim