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AwardedGermanyServices€907,563

Unterstützung des Kundenmanagements bei der Umsetzung der Automatisierung und Digitalisierung der Kundenkontakte

Published
Published 22 November 2024
Deadline
Closed 23 December 2024

Overview

Das DAK-Kampagnenmanagement (DAKampa) ist ein System für die Steuerung der Kundenkontakte auf verschiedenen Kommunikationskanälen wie z.B. Brief, E-Mail, elektronische Post, Aktive Kundenansprache (AKA), die Anbindung von externen Lettershops und reaktive telefonische Beratung.

Key details

Country
Germany
Status
Awarded
Category
Services
Estimated value
€907,563
Procedure
Open
SME suitable
No
Published
22 November 2024
Deadline
Closed
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Award date
27 January 2025
Contract period
— → 6 January 2029
Winner
  • DYNACISION GmbH

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    6 February 2025

  2. Contract Notice

    22 November 2024

Contracting authority

  • DAK-Gesundheit

    Procuring entity

    Hamburg, Germany

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Awarded: Unterstützung des Kundenmanagements bei der Umsetzung der Automatisierung und Digitalisierung der Kundenkontakte — won by DYNACISION GmbH — Skim