AwardedFranceServicesFramework agreement€110,000,000
2025-0322 Gestion des activités externalisées du centre de contacts citoyens de France Titres situé à Charleville Mezières
- Published
- Published 24 November 2025
Overview
The Agence Nationale des Titres Sécurisés awarded a framework agreement to Intelcia on 12 June 2026 for the management of outsourced activities at the France Titres Citizens Contact Centre in Charleville Mézières, valued at €110 million. The scope covers level 1 support services comprising front and back office telephone advisors and supervisors handling user contacts via telephone, email, mail, and chat.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Estimated value
- €110,000,000
- Procedure
- Limited
- Contract type
- Framework agreement
- SME suitable
- No
- Published
- 24 November 2025
Postal and telecommunications services
Award outcome
- Award date
- 12 June 2026
- Contract period
- 12 June 2026 → 27 May 2029
- Intelcia
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
18 June 2026
Contract Notice
24 November 2025
Contracting authority
Agence Nationale des Titres Sécurisés
Procuring entityCharleville Mézières, France
Authority website ↗
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