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AwardedNetherlandsGoods€1,905,000

Cloud Contact Center oplossing

Published
Published 20 January 2026
Deadline
Closed 30 March 2026

Overview

Gemeente Apeldoorn has awarded a cloud-based contact center solution to CLOUDOE B.V. for €1,179,797.99 on 22 June 2026. The solution provides a flexible, accessible, and omni-channel contact center platform to support residents and employees, with a contract term of three years renewable for up to ten one-year extensions.

Key details

Country
Netherlands
Status
Awarded
Category
Goods
Estimated value
€1,905,000
Procedure
Open
Published
20 January 2026
Deadline
Closed
Classification (CPV)
Communication software packageIT services: consulting, software development, Internet and support

Award outcome

Awarded value
€1,179,798
Award date
22 June 2026
Contract period
1 June 2026 → 31 May 2029
Winner
  • CLOUDOE B.V.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    21 July 2026

  2. Contract Notice

    20 January 2026

Contracting authority

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Awarded: Cloud Contact Center oplossing — won by CLOUDOE B.V. — Skim