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AwardedCzechiaServicesFramework agreementCZK 250,000,000

Služby externího call centra

Published
Published 27 November 2024

Overview

Předmětem tohoto zadávacího řízení je sjednání Rámcové dohody na služby externího call centra. Předmětem veřejných zakázek zadávaných na základě Rámcové dohody je obsluha zákazníků.

Key details

Country
Czechia
Status
Awarded
Category
Services
Estimated value
CZK 250,000,000
Procedure
Limited
Contract type
Framework agreement
SME suitable
Yes
Published
27 November 2024
Classification (CPV)
Call centre

Award outcome

Awarded value
CZK 11,802,265
Award date
1 April 2026
Contract period
1 September 2025 → 6 August 2030
Winner
  • Konecta Czech a.s.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    9 July 2026

  2. Contract Award Notice

    20 April 2026

  3. Contract Award Notice

    2 February 2026

  4. Contract Award Notice

    26 November 2025

  5. Contract Notice

    27 November 2024

Contracting authority

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Awarded: Služby externího call centra — won by Konecta Czech a.s. — Skim