Family Care and administrative support services

The service shall support ECB staff, their partners and other groups (in particular ECB trainees, seconded staff and agency staff) in finding workable solutions for their family care needs. In this context, the successful service provider shall be in a position to provide the following: a) Individual search support and general advice for family care via a telephone hotline and/or e-mail and/or chat. b) Website to find relevant information on family care as well as a link to the online registration tool for registering for the childcare waiting list for ECB crèches. c) Upon ECB request: provision of presentations and/or information sessions on related topics on the premises of the ECB, at the providers office or remotely through webinars. d) Administrative service dealing with the registration (including entitlement check) for and allocation of the ECB childcare places, made available from currently four childcare service providers, including an online registration tool for the ECB childcare waiting list.