AwardedGermanyServices
Callcenterdienstleistungen
- Published
- Published 25 August 2025
- Deadline
- Closed 24 September 2025
Overview
Die Auftraggeberin betreibt zur Erfüllung ihrer Auskunfts- und Beratungspflicht gemäß §§ 13 bis 15 SGB I eine 24 Stunden-Hotline für ihre Versicherten.
Zur Sicherstellung ihrer Erreichbarkeit außerhalb der Servicezeiten beabsichtigt die Auftraggeberin, bei Telefonaten auf die unterstützenden Kommunikationsleistungen eines externen Service-Center-Dienstleisters zurückzugreifen.
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- SME suitable
- Yes
- Published
- 25 August 2025
- Deadline
- Closed
Administration services
Award outcome
- Award date
- 13 November 2025
- aLIVE Services GmbH
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
3 December 2025
Contract Notice
25 August 2025
Contracting authority
BundesInnungskrankenkasse Gesundheit, kurz BIG direkt gesund
Procuring entityBerlin, Germany
Authority website ↗
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