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AwardedSpainServices€27,733,620

Servicio de atención ciudadana 012, en el marco del modelo corporativo de atención ciudadana de la Generalidad de Cataluña. (Exp. PR-2026-17)

Published
Published 5 September 2025
Deadline
Closed 15 October 2025

Overview

The Department of the Presidency of Catalonia has awarded a contract for citizen service 012 (a citizen support service) within the Generalitat's corporate citizen attention model. SERVINFORM, SA won the award on 3 July 2026 with a contract value of €4,814,864.51.

Key details

Country
Spain
Status
Awarded
Category
Services
Estimated value
€27,733,620
Procedure
Open
Published
5 September 2025
Deadline
Closed
Classification (CPV)
Call centre

Award outcome

Awarded value
€4,814,865
Award date
3 July 2026
Contract period
— → 3 July 2027
Winner
  • SERVINFORM, SA

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    6 July 2026

  2. Contract Notice

    3 October 2025

  3. Contract Notice

    5 September 2025

Contracting authority

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Awarded: Servicio de atención ciudadana 012, en el marco del modelo corporativo de atención ciudadana de la Generalidad de Cataluña. (Exp. PR-2026-17) — won by SERVINFORM, SA — Skim