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AwardedFranceServices

Externalisation d'une partie des appels téléphoniques du call center

Published
Published 21 July 2025
Deadline
Closed 12 September 2025

Overview

Externalisation d'une partie des appels téléphoniques du call center pour le CHNO des Quinze-Vingts. Cette prestation de service permettra de traiter en débordement les appels téléphoniques de son call center, équipe dédiée à la prise de rendez-vous de consultation pour le service de consultations d'ophtalmologie, afin d'apporter aux patients une meilleure qualité de service.

Key details

Country
France
Status
Awarded
Category
Services
Procedure
Open
Published
21 July 2025
Deadline
Closed
Classification (CPV)
Call centre

Award outcome

Award date
29 October 2025
Contract period
— → 8 October 2029
Winner
  • SAS SIMPLIFY

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    23 January 2026

  2. Contract Notice

    21 July 2025

Contracting authority

  • Centre Hospitalier National d'Ophtalmologie des Quinze-Vingts

    Procuring entity

    Paris, France

    Authority website ↗

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Awarded: Externalisation d'une partie des appels téléphoniques du call center — won by SAS SIMPLIFY — Skim