AwardedCzechiaServicesFramework agreementCZK 19,916,000
Smlouva na podporu a rozvoj jednotného kontaktního místa pro zadávání a řešení incidentů, požadavků a řízení služeb stávajícího řešení servicedesku
- Published
- Published 21 August 2025
- Deadline
- Closed 15 September 2025
Overview
Prague City Hall awarded a contract to KAPSIT services s.r.o. for support and development services of a unified service desk platform used for incident management, request handling, and service management. The scope includes software maintenance with updates and patches, basic helpdesk and technical support with guaranteed response times, and ongoing development services for city districts, municipal organizations, and public-facing systems, as well as integration and methodological support.
Key details
- Country
- Czechia
- Status
- Awarded
- Category
- Services
- Estimated value
- CZK 19,916,000
- Procedure
- Open
- Contract type
- Framework agreement
- SME suitable
- Yes
- Published
- 21 August 2025
- Deadline
- Closed
Systems and technical consultancy servicesSystem and support servicesSoftware consultancy services
Award outcome
- Awarded value
- CZK 19,621,200
- Award date
- 15 December 2025
- Contract period
- 10 June 2026 → 9 June 2030
- KAPSIT services s.r.o.
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
6 July 2026
Contract Notice
21 August 2025
Contracting authority
HLAVNÍ MĚSTO PRAHA
Procuring entityPraha, Czechia
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