AwardedFranceServices
GESTION DES APPELS ENTRANTS, HOTLINES ET DES FORMULAIRES ÉCRITS
- Published
- Published 11 December 2025
- Deadline
- Closed 14 January 2026
Overview
Le présent marché a pour objet la mise en œuvre d’un centre de relation client dont les missions se regroupent en trois catégories : - Gestion et traitement des appels téléphoniques entrants et accompagnement de l’usager ; - Gestion et traitement des formulaires écrits et complétés par les usagers sur le site internet de NATHD ; - Gestion d’une boite mail générique par laquelle le titulaire s’engage à répondre aux mails des usagers.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- SME suitable
- Yes
- Published
- 11 December 2025
- Deadline
- Closed
Call centre
Award outcome
- Award date
- 4 April 2026
- Contract period
- — → 24 March 2028
- SAY TOUT COM
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
8 April 2026
Contract Notice
11 December 2025
Contracting authority
NOUVELLE AQUITAINE THD
Procuring entityBORDEAUX, France
Authority website ↗
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