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AwardedSpainServices€1,321,600

Servicio de soporte a la evolución y consolidación del modelo de atención omnicanal de Lanbide

Published
Published 10 February 2026
Deadline
Closed 12 March 2026

Overview

Lanbide, the Basque Employment Service, has awarded a contract for support services to evolve and consolidate its omnichannel customer service model. The contract, awarded on 15 July 2026, was won by a consortium of seven consulting firms: Accenture, Ayesa Ibermática, Deloitte Consulting, Deusto Seifor, Indra Business Consulting, KPMG Asesores, and Teknei Consulting.

Key details

Country
Spain
Status
Awarded
Category
Services
Estimated value
€1,321,600
Procedure
Open
Published
10 February 2026
Deadline
Closed
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Awarded value
€53
Award date
15 July 2026
Contract period
1 May 2026 → 31 December 2027
Winners
  • ACCENTURE, S.L. (Sociedad Unipersonal)
  • AYESA IBERMÁTICA, S.A.
  • DELOITTE CONSULTING, S.L.
  • DEUSTO SEIDOR, S.A.
  • INDRA BUSINESS CONSULTING, S.L.
  • KPMG ASESORES, S.L.
  • TEKNEI CONSULTING, S.L.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    20 July 2026

  2. Contract Notice

    9 March 2026

  3. Contract Notice

    10 February 2026

Contracting authority

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Awarded: Servicio de soporte a la evolución y consolidación del modelo de atención omnicanal de Lanbide — won by ACCENTURE, S.L. (Sociedad Unipersonal) +6 — Skim