AwardedFranceServices
Prestation d'externalisation du traitement de flux téléphoniques de la branche Famille
- Published
- Published 8 August 2025
Overview
Le marché a pour objet la fourniture de services d'externalisation pour assurer la prise en charge d'une partie des appels entrants de la Branche Famille, permettant de répondre à des demandes simples des usagers et/ou de partenaires, et ce du lundi au vendredi de 9h à 16h30 sans interruption.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- Published
- 8 August 2025
Call centre
Award outcome
- Awarded value
- €45,000,000
- Award date
- 18 July 2025
- Contract period
- — → 8 July 2027
- CONCENTRIX
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
8 August 2025
Contracting authority
Caisse nationale des Allocations familiales (CNAF)
Procuring entityParis cedex 14, France
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