AwardedSpainServicesFramework agreement€10,000,000
Customer contact centre and interaction management including marketing campaigns
- Published
- Published 14 April 2025
- Deadline
- Closed 26 May 2025
Overview
The scope of the framework contract(s) is to provide services for the customer contact centre and interactions management including marketing campaigns for the Office’s front and back offices.
Key details
- Country
- Spain
- Status
- Awarded
- Category
- Services
- Estimated value
- €10,000,000
- Procedure
- Open
- Contract type
- Framework agreement
- Published
- 14 April 2025
- Deadline
- Closed
Telephone-answering servicesCall centre
Award outcome
- Award date
- 3 September 2025
- Contract period
- — → 13 August 2029
- CONTACTNOVA
- NTT Data Belgique
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
1 October 2025
Contract Notice
21 May 2025
Contract Notice
14 April 2025
Contracting authority
European Union Intellectual Property Office
Procuring entityAlicante, Spain
Authority website ↗
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