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AwardedNetherlandsGoods€16,500,000

Workforce Management systeem (WfM)

Published
Published 8 May 2025

Overview

Sociale Verzekeringsbank procured a complete Workforce Management (WfM) system solution from Anago B.V. for €16.5 million, awarded on 1 May 2026. The scope includes a SaaS service covering five WfM sub-processes (forecasting, capacity management, scheduling, daily management, and reporting & analysis), implementation with configuration and training, ongoing operations with technical support and licensing, maintenance, functional management, and optimization services over a maximum 12-year term with optional extensions.

Key details

Country
Netherlands
Status
Awarded
Category
Goods
Estimated value
€16,500,000
Procedure
Limited
Published
8 May 2025
Classification (CPV)
Software package and information systemsIT services: consulting, software development, Internet and support

Award outcome

Awarded value
€16,500,000
Award date
1 May 2026
Contract period
— → 27 February 2038
Winner
  • Anago B.V.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    5 May 2026

  2. Contract Notice

    8 May 2025

Contracting authority

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Awarded: Workforce Management systeem (WfM) — won by Anago B.V. — Skim