AwardedGermanyServices
24/7 Kundenservice, medizinisches Beratungstelefon/Videoberatung, Auslandsnotruf, die Koordination von fachärztlichen Terminen (Arztterminservice) sowie Hebammenvermittlung
- Published
- Published 2 March 2026
- Deadline
- Closed 31 March 2026
Overview
Handelskrankenkasse has awarded a contract for 24/7 customer service, medical advice telephone and video consultation with emergency support for abroad, specialist appointment coordination, and midwife placement services to vitaservices GmbH & Co.KG and walter services GmbH as of May 2026. The procurement was structured across three lots covering customer service operations, medical consultation and emergency hotline, and healthcare coordination services.
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- SME suitable
- Yes
- Published
- 2 March 2026
- Deadline
- Closed
Call centreHealth servicesServices provided by medical personnel
Award outcome
- Awarded value
- -€2
- Award date
- 4 May 2026
- Contract period
- — → 30 November 2005
- vitaservices GmbH & Co.KG
- walter services GmbH
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
5 May 2026
Contract Award Notice
22 April 2026
Contract Notice
2 March 2026
Contracting authority
Handelskrankenkasse (hkk)
Procuring entityBremen, Germany
Authority website ↗
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