AwardedFranceGoods€705,000
Marché de fourniture, mise en oeuvre et exploitation d'une solution de centre de contact omnicanal en mode SaaS
- Published
- Published 16 October 2025
- Deadline
- Closed 4 December 2025
Overview
Le présent marché a pour objet la fourniture, la mise en oeuvre et l'exploitation d'une solution de centre de contact omnicanal en mode SaaS (CCaaS). Cette solution doit intégrer notamment un serveur vocal interactif (SVI), un distributeur automatique d'appels (ACD), des fonctionnalités de couplage téléphonie-informatique (CTI), la gestion de canaux multiples (appels, courriels, SMS, WebRTC), ainsi que l'interconnexion avec le CRM Salesforce.
Key details
- Country
- France
- Status
- Awarded
- Category
- Goods
- Estimated value
- €705,000
- Procedure
- Open
- Published
- 16 October 2025
- Deadline
- Closed
Interactive voice response software package
Award outcome
- Awarded value
- €655,790
- Award date
- 19 January 2026
- Contract period
- 19 January 2026 → 3 January 2029
- ODIGO
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
2 February 2026
Contract Notice
17 November 2025
Contract Notice
16 October 2025
Contracting authority
AFPA
Procuring entityMontreuil, France
Authority website ↗
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