AwardedAUTServicesFramework agreement
ASFINAG Contact Center (CAT2025)
- Published
- Published 30 July 2024
Overview
Für die Kommunikation mit ihren internen und externen Kund:innen betreibt die ASFINAG eine Contact Center mit mehreren Hotlines auf einer älteren Bestandslösung. Dieses soll zukünftig auf einer modernen Cloud Contact Center Lösung laufen, welche über die gegenständliche Ausschreibung beschafft werden soll.
Key details
- Country
- AUT
- Status
- Awarded
- Category
- Services
- Procedure
- Limited
- Contract type
- Framework agreement
- SME suitable
- Yes
- Published
- 30 July 2024
Communication software packageSoftware implementation servicesSoftware configuration servicesSoftware supply services
Award outcome
- Award date
- 16 January 2026
- Contract period
- — → 15 January 2032
- Mitel Austria GmbH
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
28 January 2026
Contract Notice
6 September 2024
Contract Notice
30 July 2024
Contracting authority
Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft
Procuring entityWien, AUT
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