AwardedAUTServicesFramework agreement
Betriebsführung der PVCRM Umgebung
- Published
- Published 7 February 2025
Overview
ÖBB-Personenverkehr AG has awarded the operation and development of its PVCRM (Passenger CRM) environment to A1 Telekom Austria AG as of June 15, 2026. The scope encompasses full application management of Dynamics 365, Customer Insights, Synapse, Power Apps, Power BI, and Azure infrastructure, including system monitoring, maintenance, and support services available 24/7. The contract also covers customization and further development of these technologies, integration of changes into live operations, and a comprehensive support service including ticketing, marketing automation, loyalty programs, and customer data management through a centralized Dataverse.
Key details
- Country
- AUT
- Status
- Awarded
- Category
- Services
- Procedure
- Limited
- Contract type
- Framework agreement
- Published
- 7 February 2025
IT services: consulting, software development, Internet and support
Award outcome
- Award date
- 15 June 2026
- Contract period
- 2 June 2025 → 31 May 2033
- A1 Telekom Austria AG
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
9 July 2026
Contract Notice
6 February 2025
Contracting authority
ÖBB-Personenverkehr AG
Procuring entityWien, AUT
Authority website ↗
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