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AwardedIRLServices€800,000

ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre

Published
Published 19 September 2025
Deadline
Closed 29 October 2025

Overview

Following initial tender assessment, the RSA has decided to collapse this competition and revise some of the requirements. The RSA intend to publish a revised RFT in due course.

Key details

Country
IRL
Status
Awarded
Category
Services
Estimated value
€800,000
Procedure
Open
Published
19 September 2025
Deadline
Closed
Classification (CPV)
Maintenance services of telecommunications equipmentTelecommunications-infrastructure maintenance servicesCommunications system maintenance servicesTelecommunications servicesIntegrated telecommunications servicesDesktop communications software development servicesData services

Award outcome

Award date
15 December 2025
Contract period
— → 8 November 2032

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    17 December 2025

  2. Contract Notice

    19 September 2025

Contracting authority

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Awarded: ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre — Skim