AwardedSWEServicesSEK 6,400,000
Upphandling av callcenter av akut telefoni nätter, helger och röda dagar
- Published
- Published 12 January 2026
- Deadline
- Closed 9 February 2026
Overview
Uppdraget består av bemanning av Trafikverkets akutlina via telefon utanför kontorstid, för mottagande, registrering och hantering av akuta ärenden inom väg, järnväg och färja.
Uppdraget består av följande: Arbetsuppgifter omfattar mottagande av samtal, prioritering av ärenden, registrering i Trafikverkets system, informationsgivning samt hänvisning av ej akuta ärenden till dagtid.
Key details
- Country
- SWE
- Status
- Awarded
- Category
- Services
- Estimated value
- SEK 6,400,000
- Procedure
- Open
- Published
- 12 January 2026
- Deadline
- Closed
Roadside emergency telephone linesTelephone-answering services
Award outcome
- Awarded value
- SEK 5,000,000
- Award date
- 13 February 2026
- Contract period
- 1 April 2026 → 31 March 2028
- Aktiebolaget Grupplarm
- Catch Me AB (publ)
- Dynava AB
- H1 Communication AB
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
27 February 2026
Contract Notice
12 January 2026
Contracting authority
Trafikverket Myndighet
Procuring entityBORLÄNGE, SWE
Authority website ↗
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