AwardedMLTServices€1,500,000
WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION
- Published
- Published 11 March 2025
- Deadline
- Closed 21 May 2025
Overview
Water Services Corporation procured the development, provision and implementation of a Customer Care Management (CRM) software system, including installation, maintenance, updates, training and technical support for the customer care team. The contract was awarded to Deloitte Advisory and Technology Limited for 998,365 EUR on 27 May 2026.
Key details
- Country
- MLT
- Status
- Awarded
- Category
- Services
- Estimated value
- €1,500,000
- Procedure
- Open
- Published
- 11 March 2025
- Deadline
- Closed
Software package and information systemsCustomer Relation Management software packageRepair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Award outcome
- Awarded value
- €998,365
- Award date
- 27 May 2026
- Contract period
- 10 March 2025 → 25 April 2025
- DELOITTE ADVISORY AND TECHNOLOGY LIMITED
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
2 June 2026
Contract Notice
8 May 2025
Contract Notice
11 March 2025
Contracting authority
Water Services Corporation
Procuring entityLuqa, MLT
Authority website ↗
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