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AwardedSpainServices

Servicio de plataforma omnicanal para atención ciudadana 012

Published
Published 9 April 2026

Overview

Contratación de los servicios de mantenimiento, soporte, operación y evolución de la plataforma Genesys incluyendo las actividades que se definen en los pliegos confeccionado al efecto.

Key details

Country
Spain
Status
Awarded
Category
Services
Procedure
Open
Published
9 April 2026
Classification (CPV)
Telephone and data transmission services

Award outcome

Awarded value
€500,103,200
Award date
7 April 2026
Winner
  • TELEFONICA SOLUCIONES DE INFORMÁTICA Y COMUNICACIONES DE ESPAÑA S.A.U.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    9 April 2026

Contracting authority

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Awarded: Servicio de plataforma omnicanal para atención ciudadana 012 — won by TELEFONICA SOLUCIONES DE INFORMÁTICA Y COMUNICACIONES DE ESPAÑA S.A.U. — Skim