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AwardedMLTServices€3,700,000

Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency

Published
Published 31 March 2026

Overview

Servizz.gov Agency has awarded a negotiated procedure contract worth EUR 3,760,507.40 to Centrecom for the provision of multi-channel contact centre operations. The contract, awarded on 19 April 2026, covers customer contact services across multiple communication channels.

Key details

Country
MLT
Status
Awarded
Category
Services
Estimated value
€3,700,000
Procedure
Direct
Published
31 March 2026
Classification (CPV)
Helpdesk and support servicesHelpdesk servicesCustomer servicesTelephone-answering servicesTelephone operator servicesCall centre

Award outcome

Awarded value
€3,760,507
Award date
19 April 2026
Winner
  • Centrecom

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    21 April 2026

  2. Contract Notice

    31 March 2026

Contracting authority

  • Servizz.gov Agency

    Procuring entity

    Mosta, MLT

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Awarded: Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency — won by Centrecom — Skim