AwardedGreeceServices€19,448,000

Παροχή υπηρεσιών διαχείρισης και λειτουργίας του τηλεφωνικού κέντρου εξυπηρέτησης πελατών και βλαβών του ΔΕΔΔΗΕ, της ομάδας ψηφιακής εξυπηρέτησης (ομάδα digital chat), της ομάδας υποδοχής και ολοκλήρωσης αιτημάτων πελατών (ομάδα Back Office), της ομάδας υποδοχής και ολοκλήρωσης παραπόνων και της ομάδας Εξυπηρέτησης Παραγωγών ΑΠΕ

Published: Published 18 September 2025
Deadline: Closed 20 October 2025

Overview

Key details

Country: Greece
Status: Awarded
Category: Services
Estimated value: €19,448,000
Procedure: Open
Published: 18 September 2025
Deadline: Closed

Classification (CPV)

Telephone switchboard servicesBusiness and management consultancy and related services

Award outcome

Awarded value: €17,502,080
Award date: 10 February 2026
Contract period: — → 5 February 2027

Winner

COSMOTE E-VALUE ΥΠΗΡΕΣΙΕΣ CONTACT CENTER ΑΝΩΝΥΜΗ ΕΤΑΙΡΕΙΑ

Contract ending soon? Skim tracks incumbents and flags recompetes early. Book a demo to set up alerts.

Notice history

Every published notice in this contracting process, newest first.

Contract Award Notice
13 February 2026
Contract Notice
18 September 2025

Contracting authority

Διαχειριστής Ελληνικού Δικτύου Διανομής Ηλεκτρικής Ενέργειας Α.Ε. (ΔΕΔΔΗΕ)
Procuring entity
Αθήνα, Greece

Book a demo to unlock contact details

Get the full picture

AI analysis, bid scoring, and expert strategy for this tender

Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.

Book a call

See which competitors are winning the contracts you're chasing.

15-minute call. We'll pull the win data on your real pipeline and show you what Skim does with it.

Book a call + see who’s winning your tenders