AwardedFranceServicesFramework agreement€16,500,000
Prestations de centre de relation client sur les produits et services de l'ANS
- Published
- Published 12 January 2026
- Deadline
- Closed 20 February 2026
Overview
The Agence du Numérique en Santé (ANS) awarded a single-supplier framework agreement to KONECTA on 7 May 2026 for customer contact centre services valued at €16.5 million. The services encompass operational management, multichannel handling of customer requests, and initial and ongoing training of the service provider's operational teams, with support materials development. The framework runs for an initial 24 months from notification and may be tacitly renewed twice for 12-month periods, up to a maximum of 48 months total.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Estimated value
- €16,500,000
- Procedure
- Open
- Contract type
- Framework agreement
- Published
- 12 January 2026
- Deadline
- Closed
Call centre
Award outcome
- Award date
- 7 May 2026
- Contract period
- — → 16 April 2030
- KONECTA
Contract ending soon? Skim tracks incumbents and flags recompetes early. Book a demo to set up alerts.
Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
8 June 2026
Contract Notice
12 January 2026
Contracting authority
Agence du Numérique en Santé
Procuring entityParis, France
Authority website ↗
Get the full picture
AI analysis, bid scoring, and expert strategy for this tender
Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.
See which competitors are winning the contracts you're chasing.
15-minute call. We'll pull the win data on your real pipeline and show you what Skim does with it.