AwardedFranceServicesFramework agreement
Accord Cadre relatif à l'Astreinte téléphonique et technique
- Published
- Published 14 April 2026
- Deadline
- Closed 11 May 2026
Overview
Lille Métropole Habitat procured a framework agreement for telephone and technical on-call services (astreinte) covering its entire property portfolio, with a maximum budget of 600,000 EUR excluding tax over a 48-month period (12 months firm plus three optional renewals). The contract was awarded on 26 May 2026 to SOFRATEL CENTRE D'ACCUEIL TELEPHONIQUE for 1,023,000 EUR, with mixed pricing and price adjustment provisions, effective from 29 June 2026.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- Contract type
- Framework agreement
- Published
- 14 April 2026
- Deadline
- Closed
Local telephone services
Award outcome
- Awarded value
- €1,023,000
- Award date
- 26 May 2026
- Contract period
- 29 June 2026 → 29 June 2030
- SOFRATEL CENTRE D'ACCUEIL TELEPHONIQUE
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
13 July 2026
Contract Notice
14 April 2026
Contracting authority
Lille Métropole Habitat
Procuring entityTourcoing, France
eu: 54964
Authority website ↗
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