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AwardedFranceServicesFramework agreement

Accord Cadre relatif à l'Astreinte téléphonique et technique

Published
Published 14 April 2026
Deadline
Closed 11 May 2026

Overview

Lille Métropole Habitat procured a framework agreement for telephone and technical on-call services (astreinte) covering its entire property portfolio, with a maximum budget of 600,000 EUR excluding tax over a 48-month period (12 months firm plus three optional renewals). The contract was awarded on 26 May 2026 to SOFRATEL CENTRE D'ACCUEIL TELEPHONIQUE for 1,023,000 EUR, with mixed pricing and price adjustment provisions, effective from 29 June 2026.

Key details

Country
France
Status
Awarded
Category
Services
Procedure
Open
Contract type
Framework agreement
Published
14 April 2026
Deadline
Closed
Classification (CPV)
Local telephone services

Award outcome

Awarded value
€1,023,000
Award date
26 May 2026
Contract period
29 June 2026 → 29 June 2030
Winner
  • SOFRATEL CENTRE D'ACCUEIL TELEPHONIQUE

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    13 July 2026

  2. Contract Notice

    14 April 2026

Contracting authority

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Awarded: Accord Cadre relatif à l'Astreinte téléphonique et technique — won by SOFRATEL CENTRE D'ACCUEIL TELEPHONIQUE — Skim