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AwardedSpainServices€3,166,667

SERVICIO DEL CENTRO INTERACTIVO DE ATENCIÓN AL CLIENTE (CIAC) DE METRO DE MADRID

Published
Published 24 March 2025
Deadline
Closed 6 May 2025

Overview

Servicio de atención al cliente en el Centro Interactivo de Atención al cliente (CIAC) de Metro de Madrid S.A.

Key details

Country
Spain
Status
Awarded
Category
Services
Estimated value
€3,166,667
Procedure
Open
Published
24 March 2025
Deadline
Closed
Classification (CPV)
Customer-care services

Award outcome

Awarded value
€1,596,950
Award date
9 September 2025
Contract period
— → 8 September 2028
Winner
  • ILUNION CEE CONTACT CENTER, S.A.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    9 October 2025

  2. Contract Notice

    30 April 2025

  3. Contract Notice

    24 March 2025

Contracting authority

  • Metro de Madrid, S.A.

    Procuring entity

    Madrid, Spain

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Awarded: SERVICIO DEL CENTRO INTERACTIVO DE ATENCIÓN AL CLIENTE (CIAC) DE METRO DE MADRID — won by ILUNION CEE CONTACT CENTER, S.A. — Skim