AwardedGermanyServices€6,200,000
IT Service Desk
- Published
- Published 21 August 2025
Overview
BEW Berliner Energie und Wärme GmbH has awarded a framework contract for IT Service Desk provision to Technidata IT-Service GmbH on 19 March 2026 for €1,814,000. The service provides a central point of contact for all IT incidents and requests from BEW users, operating to ITIL standards with focus on efficient user-oriented support, documentation, rapid response times, and resolution of issues.
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Services
- Estimated value
- €6,200,000
- Procedure
- Limited
- SME suitable
- No
- Published
- 21 August 2025
IT services: consulting, software development, Internet and supportSystem and support servicesHelpdesk and support servicesHelpdesk services
Award outcome
- Awarded value
- €1,814,000
- Award date
- 19 March 2026
- Contract period
- 1 April 2026 → 31 March 2029
- Technidata IT-Service GmbH
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
29 April 2026
Contract Notice
9 September 2025
Contract Notice
21 August 2025
Contracting authority
BEW Berliner Energie und Wärme GmbH
Procuring entityBerlin, Germany
Authority website ↗
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