AwardedGermanyServices
Vergabe eines hvv-Kundendialogsystems
- Published
- Published 3 February 2025
Overview
Der vorliegende Auftrag sieht eine skalierbare Softwarelösung für den
Bereich Kundendialog / Beschwerdemanagement zur teilautomatisierten Erfassung,
Kategorisierung, Zuordnung und Beantwortung der Kundenanfragen (teilweise gestützt
durch externe Stellen) über eine Vielzahl möglicher Eingangskanäle vor.
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Services
- Procedure
- Limited
- SME suitable
- No
- Published
- 3 February 2025
IT services: consulting, software development, Internet and support
Award outcome
- Awarded value
- €1
- Award date
- 20 June 2025
- OMNINET Software-, System- und Projektmanagementtechnik GmbH
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
8 August 2025
Contract Notice
3 February 2025
Contracting authority
Hamburger Verkehrsverbund GmbH
Procuring entityHamburg, Germany
Authority website ↗
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