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AwardedNetherlandsGoods€500,000

CRM-applicatie 2.0

Published
Published 15 January 2026
Deadline
Closed 26 February 2026

Overview

The municipality of 's-Hertogenbosch procured a Customer Relationship Management (CRM) system to centrally manage relationships, improve service delivery to external partners, and streamline communication and work processes. The contract, awarded to Efficy on 4 May 2026 for 450,000 EUR, followed a reissued tender after the initial procurement did not result in an award.

Key details

Country
Netherlands
Status
Awarded
Category
Goods
Estimated value
€500,000
Procedure
Open
Published
15 January 2026
Deadline
Closed
Classification (CPV)
Software package and information systemsBusiness transaction and personal business software package

Award outcome

Awarded value
€450,000
Award date
4 May 2026
Contract period
1 May 2026 → 30 April 2030
Winner
  • Efficy

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    16 July 2026

  2. Contract Notice

    15 January 2026

Contracting authority

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Awarded: CRM-applicatie 2.0 — won by Efficy — Skim