AwardedGermanyServicesFramework agreement
Dienstleistungsrahmenvertrag über die Unterstützung bei der Bearbeitung von Kundensachbearbeitungsvorgängen im Kundenservice
- Published
- Published 2 April 2026
- Deadline
- Closed 5 May 2026
Overview
Hamburger Wasserwerke GmbH has awarded a framework contract for customer service support, specifically for processing written customer inquiries and requests. The contract was awarded on 15 June 2026 to hey contact heroes GmbH.
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- Contract type
- Framework agreement
- SME suitable
- No
- Published
- 2 April 2026
- Deadline
- Closed
Customer-care servicesOffice-support servicesCall centre
Award outcome
- Award date
- 15 June 2026
- Contract period
- 1 July 2026 → 30 June 2029
- hey contact heroes GmbH
Contract ending soon? Skim tracks incumbents and flags recompetes early. Book a demo to set up alerts.
Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
15 July 2026
Contract Notice
2 April 2026
Contracting authority
Hamburger Wasserwerke GmbH
Procuring entityHamburg, Germany
Authority website ↗
Get the full picture
AI analysis, bid scoring, and expert strategy for this tender
Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.
See which competitors are winning the contracts you're chasing.
15-minute call. We'll pull the win data on your real pipeline and show you what Skim does with it.