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AwardedMLTServices€7,000,000

Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency

Published
Published 18 August 2025

Overview

Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency

Key details

Country
MLT
Status
Awarded
Category
Services
Estimated value
€7,000,000
Procedure
Direct
Published
18 August 2025
Classification (CPV)
Helpdesk and support servicesHelpdesk servicesCustomer servicesTelephone-answering servicesTelephone operator servicesCall centre

Award outcome

Awarded value
€6,970,946
Award date
29 August 2025
Winner
  • Centrecom

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    26 September 2025

  2. Contract Notice

    18 August 2025

Contracting authority

  • Servizz.gov Agency

    Procuring entity

    Mosta, MLT

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Awarded: Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency — won by Centrecom — Skim