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AwardedAUTServicesFramework agreement

Customer Orientation Index 2026-2029 (COI 2026)

Published
Published 7 July 2025

Overview

Ausschreibung der Kundenzufriedenheitsstudie für die nächsten 4 Jahre (2026-2029) sowie möglicher quantitativer Folgeprojekte, die zur Vertiefung des Kundenverständnisses oder zur Konkretisierung von Maßnahmen durchgeführt werden.

Key details

Country
AUT
Status
Awarded
Category
Services
Procedure
Selective
Contract type
Framework agreement
SME suitable
Yes
Published
7 July 2025
Classification (CPV)
Market and economic research; polling and statistics

Award outcome

Awarded value
€1,186,960
Award date
27 November 2025
Contract period
— → 26 November 2029
Winner
  • Institut für empirische Sozialforschung (IFES) GmbH

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    12 December 2025

  2. Contract Notice

    11 July 2025

  3. Contract Notice

    7 July 2025

Contracting authority

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Awarded: Customer Orientation Index 2026-2029 (COI 2026) — won by Institut für empirische Sozialforschung (IFES) GmbH — Skim