AwardedNetherlandsServices€487,920
ICT prestatie 'Omni-channel Contactcenter'
- Published
- Published 20 November 2025
- Deadline
- Closed 11 February 2026
Overview
De opdracht op hoofdlijnen betreft:
- Het leveren, inrichten, implementeren en onderhouden van een omnichannel contactcenter ICT-prestatie (CX applicatie) voor het KCC om binnenkomend telefonisch belverkeer te beheersen (ontvangen, routeren, wachtrijen managen, doorverbinden enz.); en voor de kanalen mail, (web)chat en Whatsapp – voor het KCC.
-Het overnemen, inrichten en aansluiten van het ‘Bellen met Teams’ middels Direct Routing op basis van de SIP-trunk van Vodafone overeenkomstig het GT-Vast contract, inclusief het nummerblok. Dienstverlening voor één gemeente
Key details
- Country
- Netherlands
- Status
- Awarded
- Category
- Services
- Estimated value
- €487,920
- Procedure
- Open
- Published
- 20 November 2025
- Deadline
- Closed
Software programming and consultancy services
Award outcome
- Awarded value
- €590,167
- Award date
- 17 March 2026
- Contract period
- 27 April 2026 → 30 June 2029
- Unexus B.V.
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
8 April 2026
Contract Notice
20 November 2025
Contracting authority
Gemeente Noordwijk
Procuring entityNOORDWIJK, Netherlands
Authority website ↗
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