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AwardedNetherlandsGoods€11,000,000

Enterprise Service Management Applicatie (ESMA)

Published
Published 4 February 2025
Deadline
Closed 6 May 2025

Overview

Verwerving van SaaS-dienst ten behoeve van servicemanagement processen. Overeenkomst van 10 jaar voor 4 domeinen met totaal 5500 medewerkers.

Key details

Country
Netherlands
Status
Awarded
Category
Goods
Estimated value
€11,000,000
Procedure
Open
Published
4 February 2025
Deadline
Closed
Classification (CPV)
Software package and information systemsIT services: consulting, software development, Internet and support

Award outcome

Awarded value
€9,611,514
Award date
1 September 2025
Contract period
— → 11 July 2035
Winner
  • TOPdesk Nederland B.V.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    24 October 2025

  2. Contract Notice

    14 April 2025

  3. Contract Notice

    4 February 2025

Contracting authority

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Awarded: Enterprise Service Management Applicatie (ESMA) — won by TOPdesk Nederland B.V. — Skim