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AwardedGermanyGoodsFramework agreement€2,200,000

IT-Servicemanagement-System – (ITSM-System)

Published
Published 30 May 2025

Overview

Das Bestandssystem (BMC Remedy) ist technisch überaltert und fällt aus dem Support des Herstellers. Die ITK Rheinland beabsichtigt die Erstellung eines multimandantenfähigen, modularen und konfigurierbaren IT-Servicemanagementsystems (ITSM-System) als Gesamtsystem, inkl. Service und Support zu beauftragen, um den IT – Betrieb aufrecht zu erhalten und neuen Anforderungen für die Serviceerbringung gerecht zu werden (genaue Informationen gem. Leistungsbeschreibung und Anforderungskatalog).

Key details

Country
Germany
Status
Awarded
Category
Goods
Estimated value
€2,200,000
Procedure
Limited
Contract type
Framework agreement
SME suitable
No
Published
30 May 2025
Classification (CPV)
Software package and information systemsIndustry specific software packageDatabase and operating software package

Award outcome

Awarded value
€2,640,000
Award date
2 May 2025
Contract period
— → 11 April 2029
Winner
  • DCON GmbH

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    30 May 2025

  2. Contract Notice

    5 July 2024

Contracting authority

  • Kommunaler Zweckverband ITK Rheinland (Auftraggeber)

    Procuring entity

    Neuss, Germany

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Awarded: IT-Servicemanagement-System – (ITSM-System) — won by DCON GmbH — Skim