AwardedFranceServicesFramework agreement€2,225,000
Assistance informatique aux utilisateurs de l'AMF réalisée au sein d'un Centre de Support Utilisateurs (CSU)
- Published
- Published 21 March 2025
- Deadline
- Closed 22 April 2025
Overview
Le marché a pour objet la réalisation de prestations d'assistance informatique aux utilisateurs de l'AMF au sein d'un Centre de Support Utilisateurs (CSU) dont le Titulaire aura la charge.
Il comprend les prestations suivantes : initialisation, prestation 1 (centre de service : centre d'appels), prestation 2 (centre de service : intervention de Proximité (PROXI)), prestation 3 (accompagnement et traitement spécifique des demandes VIP, gestion et accompagnement des salles de réunion), gouvernance et pilotage des prestations, et suivi des demandes VIP, prestations complémentaires de renfort ou astreinte, et réversibilité.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Estimated value
- €2,225,000
- Procedure
- Selective
- Contract type
- Framework agreement
- Published
- 21 March 2025
- Deadline
- Closed
System and support servicesComputer-related services
Award outcome
- Award date
- 7 July 2025
- Contract period
- — → 6 July 2029
- Akkodis Digital
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
23 July 2025
Contract Notice
21 March 2025
Contracting authority
Autorité des marchés financiers (AMF)
Procuring entityParis, France
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