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AwardedGermanyServices

Rahmenvereinbarung über die Erbringung von operativen Kundenserviceleistungen

Published
Published 26 December 2025
Deadline
Closed 30 January 2026

Overview

Rahmenvereinbarung über die Erbringung von operativen Kundenserviceleistungen

Key details

Country
Germany
Status
Awarded
Category
Services
Procedure
Open
SME suitable
No
Published
26 December 2025
Deadline
Closed
Classification (CPV)
Helpdesk and support servicesCustomer-care servicesCall centre

Award outcome

Award date
19 February 2026
Contract period
— → 19 February 2027
Winner
  • Capita ENERGIE Service GmbH

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    29 April 2026

  2. Contract Notice

    26 December 2025

Contracting authority

  • Stadtwerke Ratingen GmbH

    Procuring entity

    Ratingen, Germany

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Awarded: Rahmenvereinbarung über die Erbringung von operativen Kundenserviceleistungen — won by Capita ENERGIE Service GmbH — Skim