AwardedGermanyGoods
Warte- und Rückrufmanagement für die Service-Center der KNAPPSCHAFT und der Minijob-Zentrale
- Published
- Published 23 September 2025
- Deadline
- Closed 23 October 2025
Overview
Gegenstand der Ausschreibung war die Bereitstellung und Implementation einer Software-/Servicelösung für ein intelligentes Warte- und Rückrufmanagement innerhalb der Kontaktkanäle Voice und Online-Services. Darüber hinaus sind entsprechende Workshops zu initiieren und Aufwände für die Einrichtung und Bereitstellung diverser Konfigurations- und Reporting Tools sowie die dafür notwendigen Beratungs- und Schulungsaufwände zu berücksichtigen
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Goods
- Procedure
- Open
- SME suitable
- No
- Published
- 23 September 2025
- Deadline
- Closed
Communication software package
Award outcome
- Award date
- 1 December 2025
- Contract period
- — → 10 November 2029
- ServiceOcean SalesDE GmbH
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
18 December 2025
Contract Notice
23 September 2025
Contracting authority
Deutsche Rentenversicherung Knappschaft-Bahn-See (KBS)
Procuring entityBochum, Germany
Authority website ↗
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