AwardedFranceServices€3,000,000
Externalisation de la prise d'appel
- Published
- Published 30 December 2025
- Deadline
- Closed 5 February 2026
Overview
AFDAS outsourced the complete management of inbound calls and certain outbound calls to CAPDUNE for a contract value of €610,000, awarded on 1 June 2026. The scope includes ensuring telephone service continuity during defined hours, handling contact requests related to technical assistance for online services, providing efficient call handling with accurate responses, delivering regular activity reporting, and maintaining confidentiality and information security.
Key details
- Country
- France
- Status
- Awarded
- Category
- Services
- Estimated value
- €3,000,000
- Procedure
- Open
- Published
- 30 December 2025
- Deadline
- Closed
IP telephone services
Award outcome
- Awarded value
- €610,000
- Award date
- 1 June 2026
- Contract period
- — → 11 May 2030
- CAPDUNE
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
25 June 2026
Contract Notice
30 December 2025
Contracting authority
AFDAS
Procuring entityParis, France
Authority website ↗
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