AwardedGermanyServices€500,000
EdB Call Center
- Published
- Published 9 January 2025
- Deadline
- Closed 7 February 2025
Overview
Erbringung von Call Center - Dienstleistungen; Anrufumleitung an das Call Center zur Beantwortung von Anfragen in Bezug auf (i) das Thema Einlagensicherung generell und (ii) - in Krisenfällen, insbesondere Entschädigungsfällen - spezifische fallbezogene Fragen, insbesondere in Bezug auf den Ablauf eines Entschädigungsverfahrens sowie die Weiterleitung von Anrufen an die EdB in von ihr vorgegebenen Fällen.
Key details
- Country
- Germany
- Status
- Awarded
- Category
- Services
- Estimated value
- €500,000
- Procedure
- Open
- SME suitable
- No
- Published
- 9 January 2025
- Deadline
- Closed
Call centre
Award outcome
- Awarded value
- -€1
- Award date
- 2 April 2025
- Contract period
- — → 12 March 2029
- Zwei Löwen mediawerk GmbH
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
25 April 2025
Contract Notice
9 January 2025
Contracting authority
Entschädigungseinrichtung deutscher Banken GmbH
Procuring entityBerlin, Germany
Authority website ↗
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