Provision of Cyber Security and ICT Managed Services for An Bord Pleanála

An Bord Pleanála seeks to appoint an external supplier to act as an ICT partner for our organisation. In summary, the Services comprise: • Cyber Security Services and ICT Managed Services as specified in the issued Appendix 1 spreadsheet • Remote hands-on ICT technical support for An Bord Pleanála’s ICT infrastructure, equipment, and software as specified in the issued Appendix 1 spreadsheet. • Cloud Services and support as specified in the issued Appendix 1 spreadsheet • Proactive monitoring, helpdesk support, proactive maintenance, and management of An Bord Pleanála’s ICT environments. • Assist An Bord Pleanála with the avoidance of unplanned outages, data loss and performance issues that could otherwise impact productivity for our organisation. • Provide routine proactive maintenance and patch updates to An Bord Pleanála’s ICT systems so that they are secure and reliable. • A security focused service that will reduce ICT risk to An Bord Pleanála. • The provision of easy-to-understand management reports and advice on best practices including, when required, the provision of ancillary hardware and software. • Provide real ‘value add’ to An Bord Pleanála through this strategic partnership, driving improved operations whilst cutting expenses. The full list of requirements are contained within the tender documents. All responses must be submitted in a ZIP FILE format.